We love our patients — and we want them to love the care they receive!
Our goal is to make sure every one of our patients has a fantastic experience with our hearing care providers, and that each gets the results they really need. Whether it’s something as simple as a hearing consultation or as impactful as a full hearing aid fitting, making our patients happy is what we’re here for. See what they have to say about our practice!
Denece Ford
"I was skeptical about getting hearing aids. Diane was extremely courteous and professional at assessing my hearing loss and recommending solutions. I cannot believe that I waited for so long. Being able to hear has been life changing for me and I appreciate the customer service that I receive when I have questions or hearing issues."
Celtic Outdoors
"Had a great experience and very knowledgeable. Diane was great at taking her time and listening to my concerns and helped me with decisions. I would highly recommend for anyone looking for a truly easy and knowledgeable experience."
Hilary Mockewich
"If you are in the area, stop in if you have tinnitus or hearing loss. The staff are friendly and respectful. They really helped me out with my hearing issues. I was in a tryout hearing aid for 10days. I had a hearing aid setup to keep the day I brought the demo back."
Dennis Hight
"Great experience very friendly and helpful staff addressed all my hearing questions fit me for hearing aids and I really like them they seem clear and comfortable thank you Montezuma Hearing Clinic"
Steven Freeman
"This is an awesome place. Staff are super friendly, Scott & Lucia are just amazing. If you are needing help with your hearing you cannot go wrong with Montezuma Hearing. Not only do they help you but they also support you."
Christy Pauli
"Amazing service from amazing people! They are genuinely good people who go out of their way to make sure you are hearing everything you can. Veterans this is the place to go!"
Colleen Cayes
"Audiologists Lucia and Scott are the most knowledgeable and caring I've ever been to. They rely on the most up-to-date equipment, research, testing, and devices, plus their entire office staff is delightful and professional. I can see they really care about my hearing and my health, and I am more impressed every time I go in for a visit."
William Randall
"Montezuma Hearing has provided my hearing care for the past fifteen years. Dr Story keeps me up to date with regular annual evaluations, tweaking the tuning of my hearing aides and suggesting hardware upgrades as the technology improves. Scott Story keeps my devices in good repair and in proper tune. An important item to me is accessibility when needed. The staff tries hard to accommodate my needs in a timely manner. Usually my wait times do not exceed two days. I am totally satisfied with Montezuma Hearing; Lucia, Scott and their staff provide all that I need to make my hearing as best as it can be; importantly there is a feeling of family at Montezuma Hearing and I feel a part of it."
Donald Lathrop
"I heard so many positive reports about this clinic that I drove 50 miles to my appointment about 15years ago. I was so impressed with the friendly staff and Dr Storey’s professional service that I bought my first hearing aids there. Every time I returned for batteries or service I was greeted with the same attitude and enthusiasm as the original visit. A very good place to do business."
John A.
"Exceptional quality all around. Everything from the initial visit and consultation to the final adjustments were excellent. Not only was the hearing aid product superb but so was EVERY visit after the fitting; a rare find these days. HIGHLY recommend."
Mary Gail Murphy
"I had an initial visit at the Farmington, NM office today and was very impressed with the staff. The receptionist, Erica, was friendly and very efficient with the check in process. Dr. Story was very thorough in her exam and quite personable. She explained the various procedures and the reasons for doing them. It was easy to schedule appointments as well. I highly recommend this practice if you are looking for an audiologist."
Gary Hawxhurst
"Recently, I suffered a severe loss of hearing. Lucia Story, of Durando Audiology, guided me through the process of selecting hearing aids, fitting them and programming them to meet my needs. Without her expert knowledge of the hearing aids available on the market, I would not have been able to find the best hearing aides for me. Her professional approach to helping me get the right fit and hearing enhancements made the process as easy as possible. Lucia gave me expert instruction on the use and care of my new hearing aides. I would recommend working with Lucia if you need the help of an audiologist."
Paul Windrath
"Diane and Kurt saved my motorcycle trip. The receiver on my hearing aid broke during a 3 week trip. And right before Memorial Day weekend no less. Durango was the only town with hearing specialists. I called 3 other audiology places and none would go the extra mile. Diane and Kurt agreed to come in on Saturday morning to help me. Huge shout out to Wanda for going many extra steps to see if Kurt could see me. Travelers don't have alot of options when this stuff happens. Diane, Kurt, and Wanda get it! Thank you."
Joel Recuerdo
"The friendly staff at Durango Audiology have been so helpful with my hearing aids. They've adjusted the fit so I can wear them comfortably and adjusted the sound to maximize the effectiveness."
Marla Bird
"I have been experiencing issues with a ringing in my ear. I made an appointment with Durango Audiology. They performed several tests on my hearing & made several suggestions on how to best support the ongoing issue. Diane was fantastic resource. I would highly recommend them."
Tim O’Connell
"Dr Story was methodical and meticulous in her approach of ensuring I receive the best possible hearing device for my individual hearing loss."
Sue Daley
"Diane was very knowledgeable and friendly. Would recommend her and Durango audiology to anyone! Dee Prock - Diane was super knowledgeable and helpful. We felt so comfortable with their professional setting. Highly recommend this audiology team! :)"